Order Tracking
For all inquiries regarding your orders or to get more information about our products, you can contact us at [email protected] or reach out by filling out our contact form to request support.* Email
* Order Number
Upon Receiving Your Order
Before signing the delivery receipt, please check the package for any damage or issues. If you notice any damage, missing items, or if the seal on the box appears to be tampered with, do not sign any documents and return the package to the courier while requesting a damage report to be filed. Once this process is completed, your new products will be shipped to you immediately. Please note that we cannot be held responsible for any damage or missing items if a damaged or incomplete package is accepted upon delivery. In such cases, please notify us as soon as possible in writing at [email protected], providing your order number.
Customer Service
For all questions related to your order or to get information about our products, you can contact us at info@vivoracandles.com or request support by filling out our contact form.
Before signing the delivery receipt, please check the package for any damage or issues. If you notice any damage, missing items, or if the seal on the box appears to be tampered with, do not sign any documents and return the package to the courier while requesting a damage report to be filed. Once this process is completed, your new products will be shipped to you immediately. Please note that we cannot be held responsible for any damage or missing items if a damaged or incomplete package is accepted upon delivery. In such cases, please notify us as soon as possible in writing at [email protected], providing your order number.
Customer Service
For all questions related to your order or to get information about our products, you can contact us at info@vivoracandles.com or request support by filling out our contact form.